May 14, 2025 • 4 min
You’ve heard the buzzwords--omnichannel, AI, customer journeys. But what does a real CX platform actually look like in 2025?
In this video, we unpack how a true customer experience platform goes far beyond disconnected tools and flashy features. It’s your new infrastructure for modern service delivery--connecting systems, empowering agents, and turning AI into a decision engine.
What You’ll Learn
- What separates a true CX platform from a multi-tool tech stack
- Why omnichannel routing and embedded AI are now table stakes
- How modern platforms reduce handle times and improve FCR
- The 5 critical questions that expose a vendor’s real capabilities
- What to look for beyond features--like fit, extensibility, and speed to value