Latest posts
CX
·
8 min
How Shopify Built a $150B Empire with CX
We break down Shopify’s CX strategy to reveal how it built a $150B empire by focusing on one customer segment no one else was: small business owners.
CX
·
6 min
The 60-Second CX Audit: Uber Edition | How Uber Wins
We break down Uber's customer journey to uncover how it built a $120B brand by solving the #1 pain point in traditional taxis: uncertainty.
CX
·
6 min
Amazon's Return Process is a CX Nightmare
Amazon Nailed the Sale—Then Dropped the Ball: The Hidden CX Crisis in Return.
CX
·
9 min
Boost your CX for $0: Simple Strategies that Work
Big brands spend billions on personalization. But what if I told you small businesses have a better playbook—and it costs $0?
CX
·
5 min
The 3 CX Nightmares Haunting Businesses in 2025
In this video, we reveal the three silent CX killers lurking within your current strategy.