April 14, 2025 • 5 min
In 2025, customer expectations are higher, attention is shorter, and trust is harder to earn than ever before. But while companies pour millions into AI, automation, and CX platforms… most are missing the real threats.
In this video, we uncover the three silent CX killers hiding inside your strategy right now:
🔻 The AI Personalization Paradox – Why your "smart" experience may feel cold and creepy
🔻 The Brand Value Vacuum – How neutrality is costing you trust, loyalty, and dollars
🔻 The Dirty Data Disaster – When your CX playbook is built on bad intel
These killers don’t show up on your dashboard — until it’s too late. But once you know where to look, you can stop them before they sink your brand.