Latest posts
AI, Zoom
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5 min read
Zoom Goes Frontline: A Smart AI Play for Shift Workers
Zoom just built a frontline-focused Workplace app with AI baked in. It’s mobile-first, task-smart, and ready to disrupt shift work.
CX
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3 min read
The 2025 CX Playbook: Zendesk's Must-Read Report
Executive SummaryZendesk’s CX Trends 2025 isn’t just a forecast—it’s a wake-up call. Based on surveys...
CX
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3 min read
Unlock The Leader's Guide to CX from Nextiva
Uncover 12 powerful insights shaping customer experience in the AI age—plus how to turn them into real ROI.
AI
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2 min read
72% of Customers Embrace AI Support – Five9 Study Reveals
72% of customers embrace AI, but 40% leave after one bad service experience. Five9’s 2025 CX Report reveals what it takes to win loyalty today.
Contact Center
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3 min read
Zendesk Ditches the CCaaS Acronym Game — Launches "Un-CCaaS"
Zendesk’s new solution promises a simplified, AI-native, omnichannel contact center built on the same DNA as their well-known support tools. They're positioning this as the “anti-CCaaS.
AI
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4 min read
Legacy? Meet Infinity: Avaya’s Bold Bet on Cloud-AI CX
Avaya’s Infinity™ Platform redefines CX with modular AI, hybrid cloud, and enterprise-grade continuity.
AI
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4 min read
Cisco and ServiceNow Link Arms: Real AI Security or Buzzwords?
Cisco + ServiceNow aren't just integrating—they're co-innovating. Here’s what the partnership actually means for AI governance and security.
Contact Center
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4 min read
Inside Microsoft’s CX Play: AI Is Becoming Infrastructure
Microsoft’s Q3 earnings were strong. But the real story for CX leaders? Microsoft is quietly (and now rapidly) reshaping the contact center landscape.